Our policy is that we DO NOT accept returned items.
They are rare cases where the seller can agree to a return. In this case, the buyer/customer is subject to a 30% restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 7 days after delivery to contact us.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns.
12/27/20 UPDATE to EXCHANGES POLICY
Due to the increase spread of Covid-19 we will Not be accepting any exchanges. We hope to resume accepting exchanges sometime in the future.
We only do exchanges on damaged items. You have 7 days after delivery to exchange. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, we will send out a new item. We will not exchange based on dislike of the color of an item. We are not responsible for shipping costs associated with an exchange.
We will inspect the returned item and issue an exchange after inspection of an item. If an item is returned to us that is not in the original state it was shipped in or is different (i.e., holes, dirty, product covered in animal hair, unpleasant smells, burns, etc.) -no exchange will be granted.
We normally process in stock items in 3-5 days. Please read product notes on shipping dates regarding preorders. If you order a “preorder” item and an item that is in stock-Both items will ship together once the preorder is in stock.
International orders or orders outside of the 48 contiguous US states will be charged an increased rate for shipping.
We cannot control the shipping speed of the US Post Office or UPS. Once the package is accepted by the mail carrier (US Post Office or UPS), we are not responsible for how fast something is delivered. Due to Covid-19, delivery times have been extended.
We are not responsible for shipping/delivery issues such as: delivery errors, wrong addresses, changed addresses, packages left with neighbors, lost mail or package theft. If a package has been lost, please file a claim with the mail carrier. If a package has been stolen, please file a claim with your local law enforcement agency. If there is a "delivery" status of an item and you have not received the package, unfortunately we are not responsible. Contact your local post office or UPS.